BUS 237 Lecture Notes - Lecture 2: Business Process Management, Potential Flow, Business Process

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Albert Seah

Document Summary

Sept 12 lecture 2: business processes and decision making, business process: a series of activities, tasks or steps designed to produce a product or service, eg. Sales, purchasing, inventory management processes: these ele(cid:373)e(cid:374)ts are ofte(cid:374) co(cid:374)sidered part of a(cid:374) overall (cid:858)supply chai(cid:374)(cid:859) for a(cid:374) orga(cid:374)izatio(cid:374, a business process is a system, and sometimes a bisness processes are also referred to as business systems, eg. Inventory management processes: a business process consists of, activities, transforms resources and information of one type into resources and information of another type, follow rules and procedures, can be manual, automated or combination, eg. Payment (activity) transforms quantity received (information) and shipping invoice (information) into supplier payment (resource: resources, items of value, can be external to organization, eg. Cash, workers, customers, suppliers: facilities, structures used within the business process, mostly internal, eg. 4: automation of process activity, automation of processes, transfer work done by people to computers, people only follow procedures, computers follow software.