MHR 733 Lecture Notes - Lecture 3: George Brown College, Customer Service Training, Icebreaker

• School: Ryerson University
• Department: Human Resources
• Course: MHR 733
• Professor: Rakhshinda Siraj

Document Summary

**insert numbers of pages after everything is done in mla format. The overall theme of this training session is communication, to better the trainees customer service skills. Learning to provide excellent customer service through the two main channels of customer service at george brown college; in person and on the phone. Communication is an integral part of our day to day life. By being able to properly communicate you are displaying the ability to listen and respond with understanding and empathy. This can also be directed to attending and assisting phone calls. With the abilities to properly listen before responding, students will recognize the service and skills which are being accommodating to them. Understanding the importance of communication and its various tools are fundamental to ensure customer(student) satisfaction. Some tools can be exercised by developing the understanding of different communication styles and enforcement of phone etiquettes strategies. It is critical is implement these strategies when defusing an irritated circumstances.