MHR 523 Lecture Notes - Lecture 1: Hawthorne Effect, Performance Appraisal, Human Capital
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MHR523
Instructor: Dr. Danielle Lamb
Winter 2017
1
MHR523 - Lecture 1
WHAT IS HR?
Human Resources Management (HRM) - the management of people in orgs. to drive
successful organizational performance and achievement of organization’s strategic goals
Human capital - the knowledge, education, training, skills, and expertise of an
organization’s workforce (e.g. speaking another language, playing an instrument)
CHANGING ATTITUDES AT WORK
Scientific Management
● Wanted to make workers more productive
● Said that a good worker should work and not think too much
The Hawthorne Studies:
● Studied how psychological and social processes affect productivity and work
adjustment
HR MOVEMENT: EVOLUTIONARY PHASES
Phase 1 (early 1900’s)
● HR was called personnel administration
Phase 2 (1930’s to 1950’s)
● Union liaison, compliance with new laws
● Orientation, performance appraisal, employee relations
Phase 3 (1960’s to 1980’s)
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Document Summary
Human resources management (hrm) - the management of people in orgs. to drive successful organizational performance and achievement of organization"s strategic goals. Human capital - the knowledge, education, training, skills, and expertise of an organization"s workforce (e. g. speaking another language, playing an instrument) Said that a good worker should work and not think too much. Studied how psychological and social processes affect productivity and work adjustment. Outsourcing of many administrative functions (e. g. sunlife handles insurance instead of hr) Emphasis on contribution and proactive management with people. Rule that every manager must possess basic hr skills. New roles: activist, change steward, talent manager, operational executor, business ally. Strategy - making organizational missions, goals, objectives and action plans for a reward that explicitly recognize the competition and the impact of outside environmental forces email requesting an interview. E. g. google needed to hire it, so if you put down certain words you would get an. Women, aboriginal population, people with disabilities, etc.