MHR 405 Lecture Notes - Lecture 10: Job Performance, Job Satisfaction, Resource Allocation

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Fei Song

Document Summary

Legitimate power: agreement that people in certain roles can request certain behaviours of other, zone of indifference- range of behaviours for defence to authority, norm of reciprocity- felt obligation to help someone who has helped you. Information control- right to distribute information to others. Control rewards values by others, remove negative sanctions: coercive power. Ability to apply punishment: referent power. Capacity to influence others through identification with and respect for the power holder. Expert power: capacity to influence others by possessing knowledge or skills that they value, coping with uncertainty. People gain power by using their expertise to: Increasing nonsubstitutability: substitutability availability of alternatives. More power when few/no alternatives: reduce substitutability through: Degree and nature and interdependence with powerholder. Higher centrality when (a) many people affected and (b) quickly affected: visibility. You are known as holder of valued resource. Increases with face time, display of power symbols: discretion.