MHR 405 Lecture Notes - Lecture 9: Dominate, Information Overload, Linguistics

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Micheline Laforme

Document Summary

Communication: definition and importance: process by which information is transmitted and understood between people, transmitting intended meaning (not just symbols) Importance of communication: coordinating work activities, organizational learning, better decision making, cha(cid:374)gi(cid:374)g others" (cid:271)eha(cid:448)ior, employee well-being. Improving communication coding/decoding: sender/receiver have similar codebooks, sender is experienced encoding that message, sender/receiver are motivated and able to use the selected channel, sender/receiver have shared mental models of the communication context. It includes facial gestures, voice intonation, physical distance, and even silence. How email has altered communication: preferred channel for coordinating work, tends to increase communication volume, significantly alters communication flow, somewhat reduces status differences and stereotyping. Problems with email: communicates emotions poorly, reduces politeness and respect (flaming) Internet/mobile-based channels with user-generated, interactive content: blogs, wikis, tweets, personal sites (e. g. facebook, more conversational and interactive, most can develop a public identity, encourage communities links, interactivity, feedback, serves diverse functions, presenting identity, enabling conversations, etc.