MHR 405 Lecture Notes - Lecture 1: Corporate Social Responsibility, Knowledge Sharing, Elton Mayo

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Robin Church

Document Summary

Organizational behaviour (ob): study of what people think, feel, and do in and around organizations. This is the study of how organizations interact with external environments. Orga(cid:374)izatio(cid:374)s = groups of people (cid:449)ho (cid:449)ork i(cid:374)terdepe(cid:374)de(cid:374)tl(cid:455) to(cid:449)ard so(cid:373)e purpose (cid:894)it"s (cid:374)ot a building!) Features of organizations: collective entities humans interact in an organized way, communication + coordination + collaboration, collective sense of purpose direction, unification. It helps us make sense of and predict the world. We apply ob theory to question beliefs and assumptions. Ob plays a role in everything (ex: building high performance, motivating coworkers, handle conflicts) Ob practices we use will affect orga(cid:374)izatio(cid:374)"s sur(cid:448)i(cid:448)al a(cid:374)d su(cid:272)(cid:272)ess. Organizational efficiency = inputs : outputs (ratio: organizational learning, effective organizations find ways to acquire, share, use, and store knowledge, builds knowledge intellectual capital. Intellectual capital human (knowledge, skills, ability), structural (knowledge captured in systems), relationship (value from relationships of customer, supplier, and others) Develops skills and knowledge, improves work performance.