MHR 405 Lecture Notes - Lecture 10: 360-Degree Feedback, Guanxi, Visible Minority
2 Feb 2017
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Involves unequal dependence of one party on another. Countervailing power: the capacity of a person, team, or organization to keep a more powerful person or group in the exchange relationship. Coercive power -> the ability to apply punishment (e. g. peer pressure) Reward and coercive power exist upward as well as downward in hierarchies: downward -> managers can reward employees, threaten to fire them, upward -> 360 degree feedback, peer reviews. Expert power -> the capacity to influence others by possessing knowledge/skills that they value: experts help the organization cope with uncertainty; organizations operate better in predictable environments, coping strategies: Prevention -> prevent environmental changes from occurring (e. g. financial experts prevent cash shortage) Absorption -> absorb/neutralize the impact of environmental change (e. g. maintenance experts) Substitutability: a contingency of power pertaining to the availability of alternatives: power decreases as the number of alternative sources increases, non-substitutability is strengthened by controlling access to the resource.
