MHR 405 Lecture Notes - Lecture 10: Assertiveness, Organizational Commitment, Centrality
22 Dec 2016
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Document Summary
The capacity of a person, team, or organization to influence others. People may be unaware of their power. Perception- target perceives powerholder controls a valuable resource. Countervailing power- the capacity of a person, team, or organization to keep a more powerful person or group in the exchange relationship. Legitimate- people in higher roles can request behaviour of others. Visibility: zone of indifference- range of behaviours for deference to authority, norm of reciprocity- obligation to help someone who has helped you. Information control- right to distribute information to others. Referent- influence others through identification with and respect for the power holder: associated with charisma. Expert- influence others by possessing knowledge they value: organizations operate better in predictable environments, people gain power by using their expertise to: prevent, forecast, absorb things. Substitutability- availability of alternatives (more power with few alternatives: reduced by: controlling access of resource, monopoly over resource.
