ITM 107 Lecture Notes - Lecture 4: Role Conflict

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 107
• Professor: Margaret Plaza

Document Summary

Mars: 1) motivation, 2) ability, 3) role perception and 4) situational factors. Motivation: forces within a person that effect his direction, intensity and persistence of voluntary behavior. 1st element of motivation: direction is the path along which people steer their effort. 2nd element: intensity is the amount of effort allocated towards the goal. E. g. how much a person pushes themselves to complete a task. 3rd element: persistence is continuing the effort for a certain amount of time. Ability: includes the natural aptitudes and the learned capabilities required to successfully complete a task. Aptitudes are natural talents that help employees learn certain tasks more quickly and perform them better. Learned capabilities are skills and knowledge that you currently possess. Role perception: refers to how clearly people understand the job (roles) assigned to them or expected of them. These range from role clarity to role ambiguity. 1) understanding what duties or consequences employees are accountable for.