ITM 102 Lecture Notes - Lecture 1: Sociotechnical System, Time Shifting, Place Shifting

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Bob Hudyma

Document Summary

The role of information systems in business today: operational excellence. It raises revenues and profits: example, personalized services in high-end hotels. It allows them to provide vital inputs: example. Industry-level changes: citibank"s introduction of atms, governmental regulations requiring record-keeping, toxic substances control act, sarbanes-oxley act, dodd-frank act. Information system: set of interrelated components, collect, process, store, and distribute information, support decision making, coordination, and control. Information technology: the hardware and software that a firm needs to achieve business objectives, hardware and software are technical foundations and tools, similar to the material and tools used to build a house. Information vs. data: data are streams of raw facts. Information is data shaped into a meaningful form. Contemporary approaches to information systems: technical approach, emphasizes mathematically based models, the disciplines are, computer science, management science, operations research, behavioral approach, behavioural issues, the disciplines are, psychology, economics, sociology.