ITM 102 Lecture Notes - Lecture 2: Enterprise Social Networking, Yammer, Office 365

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Bharat Shah

Document Summary

Enterprise social networking helps abb innovate and grow. Problem: outdated static technology, geographically dispersed. Solutions: develop knowledge sharing strategy and goals, change knowledge and collaboration processes, change organizational culture, deploy inside+, with yammer, office 365, and sharepoint. Abb uses inside+ to provide new channels for knowledge acquisition, innovation, and collaboration. De(cid:373)o(cid:374)strates it"s role i(cid:374) helpi(cid:374)g orga(cid:374)izations improve performance and remain competitive. Illustrates the ability of it systems to support collaboration and teamwork. Business processes: flows of material, information, knowledge, sets of activities, steps, may be tied to functional area or be cross-functional. Businesses: can be seen as collection of business processes. Business processes may be assets or liabilities. Examples of functional business processes: manufacturing and production. Assembling the product: sales and marketing. Increasing efficiency of existing processes: automating steps that were manual. Enabling entirely new processes: changing flow of information, replacing sequential steps with parallel steps, eliminating delays in decision making, supporting new business models.