ITM 102 Lecture Notes - Lecture 2: Transaction Processing, Information System, Management Information System

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Ozgur Turetken

Document Summary

How information technology improves business processes: business processes: The manner in which work is: organized, coordinated focused to produce a valuable product or service. May be tied to functional area or be cross-functional: businesses: can be seen as collection of business processes, business processes may be assets or liabilities. Incorporate data about external events: e. g. ess that provides minute-to-(cid:373)i(cid:374)ute (cid:448)ie(cid:449) of fir(cid:373)"s fi(cid:374)a(cid:374)(cid:272)ial performance as measured by working capital, accounts receivable, accounts payable, cash flow, and inventory. Systems for linking the enterprise: enterprise applications. Supply chain management systems (scm: ma(cid:374)age fir(cid:373)"s relationships with suppliers, share information about. Interorganizational systems: orders, production, delivery of products and services inventory levels, goal: right amount of products to destination with least amount of time and lowest cost. Customer relationship management systems (crm: provide information to coordinate all of the business processes that deal customers in sales, with, marketing, service to optimize revenue, customer satisfaction, customer retention.