ITM 102 Lecture Notes - Lecture 8: Format Shifting, Information Overload, Computer-Supported Cooperative Work

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Shi Kui Wu

Document Summary

Chapter 8: helping organizations access, share, and use information. It is the process through which organizations generate value from their intellectual and knowledge- based assets. Km in business: knowledge management system (kms) supports capturing, organizing, and disseminating knowledge throughout and organization, know-how. Improve customer service by streamlining response time: enhance employee retention rates by recognizing the value of employees" knowledge. Knowledge management outside the organization: crowdsourcing the wisdom of the crowd, today this belief is being challenged as firms capitalize on crowdsourcing by opening up a task or problem to. Information partnership when two or more organizations co-operate by interrelating their information systems, thus providing customers with the best of what each business partnerships and alliances. Includes document exchange, shared whiteboards, discussion forums, and email, reduces time spent searching for information or chasing answers: structured collaboration also called process collaboration.