ITM 102 Lecture 2: Chapter 2

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: unavailable

Document Summary

Operational employees develop, control and maintain core business activities to run the day-to-day operations. Managerial employees evaluate company operations to identify, adapt to, and leverage change. Strategic managers develop overall strategies, goals and objectives. Metrics measurements that evaluate results to determine whether a project is. Benchmark baseline values the system seeks to attain meetings its goals. At the operational level, employees develop, control and maintain core business activities required to run day-to-day operations. Operational decisions are considered structured decisions, which arise in situations where established processes offer potential solutions. Structured decisions are made frequently, are almost repetitive in nature, and they affect short-term business strategies. At the managerial level, employees are continuously evaluating company operations to improve the firm"s ability to identify, adapt to, and leverage. Managerial decisions cover short- and medium-range plans, schedules, and change. budgets, along with policies, procedures, and business objectives for the firm.