ITM 100 Lecture Notes - Lecture 2: Chief Information Officer, Customer Relationship Management, Knowledge Management

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Sui Sui

Document Summary

Business intelligence: data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions. Chief information officer (cio): the head of the information systems department, oversees the use of (it) in the firm. Chief knowledge officer (cko): responsible for the firm"s knowledge management program. Helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational or management processes. Chief privacy officer (cpo): responsible for ensuring that the company complies with existing data privacy laws. Chief security officer (cso): in charge of information systems security for the firm and is responsible for enforcing the firm"s information security policy. Collaboration: working with others to achieve shared and explicit goals. Customer relationship management systems: used to help manage their relationships with customers.