HTL 130 Lecture Notes - Lecture 7: Steam Cleaning, Shaving Cream, Lastminute.Com

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTL 130
• Professor: Zhen L U

Document Summary

Housekeeping: it is an operational department in a hotel, which is responsible for cleanliness, maintenance and aesthetic appeal of the hotel (like rooms, public area, back area and surroundings. The main role of housekeeping is cleanliness: housekeeping is responsible for daily cleaning activities in the following areas: Other back of the house areas, i. e. locker rooms. Florist: arrange and organize flowers for events or hotel decorations. Pest control: it is a major responsibilities of housekeeping department. It is bad for hotel where one sees rats, cockroaches and lizards around the room. Drapery cleaning: clean blinds and draperies to remove dust, smoke, odors etc. To manage guest and staff dry cleaning services. Used to prepare the opening which involves doing the daily room attendant"s assignment sheets-done accurately and efficiently. Check the status of a guest room, guest arrival, and departure times. Check guest history to verify preferences and check on special requests. System utilized to place rooms out of order.