HTH 503 Lecture Notes - Lecture 8: Job Performance, Central Tendency, Root Mean Square

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 503
• Professor: Amrita Bhalla

Document Summary

Performance management: performance management involves much more than just performance appraisal, individual employees need to meet their performance goals. Collectively, helps the organization to meet its goals. Performance management system goals: organizations try to achieve the following: Transform organizational objectives into clearly understood, measurable outcomes. Provide instruments for measuring, managing, and improving the success of the organization. Include measures of quality, cost, speed to provide an in-depth, predictive system. Shift to an ongoing, forward-looking strategic partnership between management and employees. Combines the performance measures of the total organization integrates customer satisfaction, internal processes, learning, and innovation. Key elements of performance appraisal systems: job-related. Evaluates behaviours that constitute job success: practical. Understood by evaluators and employees: have performance standards. Benchmarks for measuring performance: have performance measures. Direct: rater actually sees the employee"s performance. Indirect: rater has only substitutes for performance (constructs) Subjective: not veri able by others, based on rater"s opinion.