HTH 503 Lecture Notes - Lecture 5: Job Performance, Diversity Training, Performance Appraisal

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 503
• Professor: amritabhalla

Document Summary

Report superior employee performance, customer satisfaction levels, quality metrics compared w/ org that x priorities learning culture. Considerations: difference btw orientation & training: employee assimilation efforts, orientation: long-term, continuous socialization process btw employee & employer which consider expectations/ obligations. Attempts to transfer learning into behavior using disciplined, consistent efforts: training: short-term, discrete efforts which org. impact info. & instructions in effort to help recipient gain required skills/ knowledge to perform job at adequate levels. Onboarding & orientation of new employees: comprehensive orientation program: reduce turnover, increase morale, fewer instances of corrective discipline, fewer employee grievances, reduce no of workplace injuries. Help new employee manage learning curve, help to become more productive. Improved retention levels & reduce recruitment costs: online onboarding systems: engage employees more quickly & accelerate their performance. Provide strategic benefits starting w/ building brand as employer of choice: engages new hires in personalized way & accelerates time-to-productivity.