HTH 102 Lecture Notes - Lecture 6: Jargon, List Of Neighbourhoods In Toronto, Active Listening

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 102
• Professor: Christopher Gibbs

Document Summary

Purpose of tourism to train people, make signs, billboards and window stickers. Newsletters and portal to help people who work with visitors. Potential positive impact on your bottom line (more shifts, increased commissions & gratuities) 40m visitors in 2016 (14m overnight and 26m day trippers) Toronto sold 9. 45m hotel room nights in 2016. Visitors spend total 7. 2b in toronto region. 315,230 people employed in hospitality & tourism. 4th most livable city in the world. Largest underground shopping complex worldwide is the path system. = group of people who tax themselves, not private owned businesses. 4 ps of we"ve been expecting you (behaviours: prepared. Learn about toronto, its neighborhoods & all they have to offer. Familiarize yourself with resources & tools used to assist visitors (language spoken with colleagues) Ensure work environment is appealing & ready to receive visitors. Seek out visitors as contacts & help them out.