GMS 401 Lecture Notes - Lecture 2: Human Resources, Strategic Planning, Customer Service

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Wally Whistance- Smith

Document Summary

Action plan: a medium or short term project to accomplish a speciic objective, assigned to an individual with a deadline and the resources needed. Competitive priorities: the importance to operations characteristics: cost, quality, lexibility, and delivery. Competitiveness: ability to and performance of an organization in the marketplace compared to their organizations that ofer similar goods or services. Key purchasing criteria: the major elements inluencing a purchase: price, quality, variety, and timeliness. Mission: where the organization is going now (reason for existence) Operations strategy: the approach that is used to guide the operations function. Order qualiiers: purchasing criteria that customers perceive as minimum standards of acceptability to be considered for purchase. Order winners: purchasing criteria that cause the organization to be perceived as better than competition. Outsourcing: buying a part of a good/service or a segment of production/service process from another company, a supplier. Productivity: a measure of productive use of resources usually expressed as the ratio of output to input.