GMS 401 Lecture Notes - Lecture 5: Forklift, Job Shop, Capacity Planning

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Wally Whistance- Smith

Document Summary

Mass customization: the rapid, low-cost production of goods and service to satisfy increasingly unique customer desires. Imaginative and fast product design: combines the flexibility of a process focus with the efficiency of a product focus, rapid process design, tightly controlled inventory management, tight schedules, responsive supply chain partners. Focused processes: focus brings efficiency, focus on depth of product line rather than breadth, focus can be, customers, products, service, technology. (cid:272)usto(cid:373)e(cid:396)"s (cid:448)oi(cid:272)e is the fo(cid:272)us of the demand creation for particular products. In general, all factories have process chart, flow chart and layout chart. Process chart: micro level process flow chart, the blue line reflects distance and time it takes to move around, time consuming and better to have someone else do it. If you have a deck of this you can summarize the entire flow of the organization. Service blueprinting: focuses on the customer and provider interaction, defines three levels of interaction, each level has different management issues.