GMS 401 Lecture Notes - Lecture 5: Process Flow Diagram, Fuel Tank, Call Waiting

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Wally Whistance- Smith

Document Summary

Imaginative and fast product design: rapid process design, tightly controlled inventory management, tight schedules, responsive supply chain partners. Focused processes: focus brings efficiency, focus on depth of product line rather than breadth, focus can be, customers, products, technology. Service: changing processes, difficult and expensive, may mean starting over, process strategy determines transformation strategy for an extended period. Important to get it right: process analysis and design. Improving service processes: layout, product exposure, customer education, product enhancement, human resources, recruiting and training. Impact of flexibility: equipment and technology, often complex decisions, possible competitive advantage. Stable processes: may allow enlarging the scope of the processes. Strategic importance of layout decisions: the objective of layout strategy is to develop an effective and efficient layout that will meet the fi(cid:396)(cid:373)"s (cid:272)o(cid:373)petiti(cid:448)e (cid:396)e(cid:395)ui(cid:396)e(cid:373)e(cid:374)ts. Layout design considerations: higher utilization of space, equipment, and people. Fixed-position layout: product remains in one place, workers and equipment come to site, complicating factors.