GMS 401 Lecture Notes - Lecture 7: Quality Management System, Iso 9000, Quality Management
26 Oct 2016
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Document Summary
Quality: the ability of a product or service in order to meet the customer"s requirements wants and needs. Quality management: management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance. Managing quality helps build successful strategies of differentiation, low cost, and response. Flow of activities that are necessary to achieve total quality management. Yileds: what is important and what is to be accomplished. Yields: how to do what is important and to become accmplished. Yields: employee attitudes that can accomplish what is important. Yileds: an effective organization with a competiitive advantage. Quality: the ability of a product or service to meet customer needs. Implications of quality: company reputation: show the perceptions about a company"s new product, employment practices, and supplier relations, product liability: need to reach certain standards, global implications: must meet a global quality, design, and price expectations.
