GMS 200 Lecture 2: Chapter 2 Slide Notes

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Amirmohsen Behjat

Document Summary

Competitiveness: ability and performance of an organization in the marketplace compared to other organizations that offer similar goods. Order qualifiers: min. standards of acceptability for purchase, allow products to be considered. Order winners: create perception of being better than comp, allow product to be purchased. Businesses compete using operations: cost, quality, flexibility, delivery. Mission: where the organization is going now. Vision: where the organization desires to be in the future. Values: shared beliefs of the organizations stakeholders. Goals and objectives: provide detail and scope of mission. Strategies: plans that determine direction for achieving organizational goals. Tactics and action plans: the specific methods and actions taken to accomplish strategies. Strategies functional strategies tactics action plans. Set of coordinated policies, objectives and actions plans directly affecting the operations function: consistant with org. strategy, support competitive priorities. Productivity = the ratio of outputs divided by the inputs. Productivity ratios can be computed for: labor, material, energy.