GMS 200 Lecture Notes - Lecture 10: Multiuser Dos, Organizational Learning, Organizational Culture

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Lori Anne Heckbert

Document Summary

The process of measuring performance and taking action to ensure desired results. Has a positive and necessary role in the management process. Ensures that the right things happen, in the right way, at the right time. Monitor ongoing operations to make sure they are being done according to plan. Can reduce waste in unacceptable finished products or services. Provide useful information for improving future operations. Influences behaviour through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision. Influences behaviour through norms and expectations set by the organizational culture. Allows motivated individuals and groups to exercise self-discipline in fulfilling job expectations. Occurs through personal supervision and the use of formal administrative systems. Measure performance results in terms of quantity, quality, cost, or time. Measure effort in terms of amount of work expended in task performance: measure actual performance. Goal is accurate measurement of actual performance results and/or performance efforts.