GMS 200 Lecture Notes - Lecture 3: Management Information System, Customer Relationship Management, Crisis Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Lori Anne Heckbert

Document Summary

Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Someone whose value to the organization rests with intellect, not physical capabilities. Shared knowledge of a workforce that can be used to create wealth. Knowledge and intellectual capital are irreplaceable organizational resources. The productivity of knowledge and knowledge workers depends on: Implications of it for relationships with external environment: Helps in monitoring outsourcing and other business contracts. Use of the latest it to collect, organize, and distribute data for use in decision making. Specifically designed to meet the information needs of managers in daily decision making. Better and more timely access to useful information. More ongoing and informed communication among all parts of the organization. Actual performance being less than desired performance. Actual performance being better than desired performance. The process of identifying a discrepancy between actual and desired performance and taking action to resolve it. A choice among possible alternative course of action.