GMS 200 Lecture Notes - Lecture 6: Customer Service, Scenario Planning, Dollarama

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Lori Anne Heckbert

Document Summary

Planning is the process of deciding exactly what one wants to accomplish and how to do it. Determine where you stand relative to your objectives. How do managers strategically determine the cource of their companies in a globally competitive market. Loblaw, metro earnings show trouble at the grocery till . Quick facts: founded by sam walton in 1962 with the opening of the first store in rogers, with more then 10,300 stores in 27 countries, walmart is the largest retailer in the. Customer focus: provide customers what they want, when they want it, and ensure that customers receive true value. Managerial philosophies & principles: respect for the individual, service to our customers, striving for excellence comes from its: excellence, global purchasing system, satellite communication system. Planning: about providing direction for the organization, and for walmart this direction: basic belief- respect for the individual, service to our customers, striving for, customer service rules- sundown, ten foot rule, everyday low prices rule.