GMS 200 Lecture Notes - Lecture 2: Organizational Learning, Quality Management, Total Quality Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Olga Tabunshchikova

Document Summary

Classical approaches: scientific management (cid:523)frederick taylor -- . (cid:524: develop rules of motion, standardize work implements, and proper working conditions for conditions for every job. Carefully select workers with the right abilities for the job. Eliminating wasted motions improves performance (cid:523)motion study: science of reducing a job or a task to its basic physical motions(cid:524: administrative principles (cid:523)(enri fayol (cid:13526) (cid:524, division of labor . Authority (cid:1086) : discipline , unity of command each person should receive orders from only one boss, unity of direction one person should be in charge of all activities with the same performance objective. Seabury chain (cid:13527) there should be a clear and unbroken line of communication from the top to the bottom of the organization: order . Esprit de corps (enri fayol"s key principles of management: Foresight-to complete a plan of action for the future: (cid:4536) , organization-to provide and mobilize resources to implement the plan.