GMS 200 Lecture Notes - Lecture 2: Crisis Management, Ethical Decision, Stakeholder Analysis

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Ado Abdoulkadre

Document Summary

Lecture 2 notes: information, technology and management. Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Knowledge worker: someone whose value to the organization rests with intellect, not physical capabilities. Intellectual capital: shared knowledge of a workforce that can be used to create wealth: information, technology and management. Data is not useful on its own, it is not meaningful if it doesn"t help you make a decision. Characteristics of useful information: timely, high quality, complete, relevant, understandable. Understandable business language: information, technology and management. Figure 13. 1 internal and external information needs of an organization. Internal information information used to help company operate. Public information information shared with the public. Intranet: information within the company that is not freely accessible can obtain tis info when you are connected to the internet/database. This is the means of information sharing/communication and accelerates the process of decision making. Flattening of organizational structures less hierarchy in the company.