NURS 370 Lecture Notes - Lecture 3: Automobile Safety, Eye Contact, Barometer
Document Summary
Week 2: pediatrics communication with children and families. Communication: process in which ppl affect one another through the exchange of information, ideas and feelings. Personal appearance: posture & gait, facial expression, eye contact, gestures, sounds, territoriality and personal space. Intimate space = 0 18inches; personal space = 18inch 4 feet. Professional communication: courtesy, use of names, privacy & confidentiality, trustworthiness, autonomy & responsibility, assertiveness. Introduce self by name and title; use client"s preferred name. Eye contact when culturally approp; be aware of body language: ask client open-ended questions. Listen actively and show interest in your clients. Provide sufficient info for clients to make choices, and have realistic expectations. Collaborate w client and find best possible solutions. Follow through on client commitments and notify client of any changes in routine: reflect on how your client perceives you. Identify the principles of communication with children and families. Privacy: area w reduced distraction, confidentiality, computer access.
