MGMT 100 Lecture Notes - Lecture 8: Simon Sinek, Job Satisfaction, Customer Satisfaction

• School: UBC Okanagan, UBC OK
• Department: Management
• Course: MGMT 100
• Professor: Zhu

Document Summary

Managers" roles are evolving new approaches: why: global competition, business scandals, constant change, better educated workers, downsizing/rightsizing. Managers must practice the art of getting things done through organizational resources. Resources is a general term that incorporates: human resources (e. g. employees, natural resources (e. g. raw materials, financial resources (e. g. money) Management: the process used to accomplish organizational goals through: planning, leading, organizing, controlling people and other organizational resources. Planning: a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational gopst: goals, objectives, plans, strategies, and tactics. Organizing: a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything works together to achieve the organization"s goals and objectives. Leading: creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization"s goal and objectives.