MGMT 3276 Lecture Notes - Lecture 4: Westjet, Structured Interview, Absenteeism

• School: Mount Royal University
• Department: Management
• Course: MGMT 3276
• Professor: Harris Rubin

Document Summary

Diagnose the causes using course material and academic research. Recommend some solutions develop cogent arguments. **evaluate effectiveness: like task performance, ocb, cwb, joining, turnover, absenteeism. Come up with 2-3 topics related to ob and have series of q"s for each one. Structured interview: have at least two people to interview person note takers & questioners. Careful planning, consideration of objectives, q"s predetermined. Use straightforward language since some may not know acronyms of such. Broad and open -ended q"s and logical order rather than jumping from topic to topic. ** perceptions, attitudes, and behaviour are influenced by both our cognitions and our emotions. Physiological, behavioural, and psychological episodes based on some cue [object, person, event] ** company that recognizes that generating positive emotions in the workplace is important. Dedicated to ensuring a world-class employment experience. They had: holiday parties, golf tournaments and such. ** relatively stable and enduring evaluations of things/people. Attitude objects are evaluated along a good-bad dimension.