COMMERCE 4BE3 Lecture Notes - Lecture 5: Harvard Business Publishing, Computer Monitor, National Restaurant Association
1 Mar 2020
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N o v e m b e r 4 , 2 0 1 1. The 46-year old human resources executive locked her computer display, left her third-floor office, and took the stairs down to the lobby. She crossed the street to a park where she observed workers from the area"s offices as they enjoyed their lunches on a sunny afternoon near san francisco. She smiled as she saw several people carrying bags bearing the logo of wrapitup, her employer. When reyes was recruited to lead hr at the restaurant chain in early 2010, she found that. Wrapitup employee turnover was relatively high, customer satisfaction was suffering, and revenue growth was flat. It was her immediate mission to get to the bottom of the hr issue turnover but she thought that all of the chain"s challenges probably were related and that solving the turnover issue might take steps toward solving the others.
