COMMERCE 3S03 Lecture Notes - Lecture 13: Transactional Leadership, Attractor, Transformational Leadership
14 Apr 2016
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Chapter 10: handling difficult conversations, conflicts and negotiation. The fear of disapproval, desire to avoid conflict and a hectic work pace can combine to hinder open and effective communication among team members. Abilene paradox: no one speaks up about not wanting to do something so in turn everyone does something that they did not want to do in the first place. Individuals are not willing to to act contrary to what they believe other members of the group are thinking or doing. Individuals do not want to openly voice their opinion ins the fear of disagreement. Most conversations look like a straight line, like in. By challenging the conversation like in pat 2. Talking stick each participant has the responsibility of disclosure: disclose all of your thoughts and opinions without putting the opinions of others down. Each participant has the responsibility of inquiry: ask questions dependant upon ones understanding of the topic.
