COMMERCE 2BC3 Lecture Notes - Lecture 11: Piano Tuning
19 Oct 2020
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Job design for motivation: does the work feel meaningful? (does it count?) Skill variety: within reasonable limits, the broader the skill required the more engaging and interesting the job becomes. Low identity: steel worker that made a steel beam that"s part of a building: high identity: truck driver, completes a whole task/job, autonomy, having some degree of control over the work that you do. Low autonomy: airline reservation phone operator, used a software to put information in: high autonomy: jazz musician can pick any song and any note. Feedback: receiving feedback on how you"re doing. Low feedback: economic government worker, presenting a paper but won"t hear feedback: high feedback: a waitress that hear customers ask for her and, task significance like her, does your job contribute to society. Low significance: washroom attendant (person gives you a towel after you wash your hands), unnecessary work: high significance: firefighter, you see them save people and you know the importance of the work.
