COMMERCE 1BA3 Lecture Notes - Customer Satisfaction, Job Enrichment, Negative Affectivity
4 Mar 2014
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*organizations are social inventions, accomplishing common goals through group. Most efficient way to do something intended: common goals. What: to produce quality product or provide professional services. Teams, groups, departments interacting to work toward goals. Genetics: ford whether you think you can or can"t, you"re probably right. The attitudes (thinking) and behaviours (response) of individuals (micro) and groups (macro) in organizations: attempt to understand, predict, explain and manage how people behave at works, thermostat analogy. Current state (take the temperature: desired state, measure magnitude of gap. Mgt style depends on the demands of the situation. 3 complexity is a given (iceberg) trends facing mgrs today (ethics, transparency, authenticity, integrity) are you who you say you are diversity mgt. 1 content(there are four of them) all about needs/motives. What can i do to you to get you to behave. Classical/traditional views: human relations, beyond human relations (the human resources perspective, systems or contingency perspective.
