COMMERCE 1BA3 Lecture Notes - Lecture 2: Observational Learning, Organizational Learning, Human Behavior
18 Mar 2018
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Document Summary
Learning occurs when practice or experience leads to a relatively permanent change in behavior potential. The practice or experience that prompts learning stems from an environment that provides feedback concerning the consequences of behavior. Intrapersonal skills: problem solving, critical thinking, alternative work processes, risk taking. Interpersonal skills: interactive skills such as communicating, teamwork, conflict resolution. Cultural awareness: the social norms of organizations, company goals, business operations, expectations, and priorities. Two theories that describe how people in organizations learn: operant learning theory, social cognitive theory. Learning in which the subject learns to operate on the environment to achieve certain consequences. Learned behavior is controlled by the consequences that follow it. Learning can be used to increase the probability of desired behaviors and to. It is the connection between the behavior and the consequence that is learned reduce or eliminate he probability of undesirable behaviors. One of the most important consequences that influences behavior is reinforcement.
