COMMERCE 1BA3 Lecture Notes - Lecture 12: Time Management, Group Cohesiveness, Negative Affectivity
12 Apr 2017
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Document Summary
A process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. A number of factors contribute to organizational conflict. Not task at hand (trust, fairness, communication) Responsibility, authority, resource allocation, who does what. Some degree of task conflict might be beneficial. Increased concern for task accomplishment (instead of relationships) Loyalty to group more important (deviants punished) Opposite party is negatively stereotyped, image of one"s own position is boosted. Approaches to managing conflict are a function of. How assertive you are in trying to satisfy your own or your group"s concerns. How cooperative you are in trying to satisfy those of the other party or group. Avoiding: when the issue is trivial, information is lacking, people need to coll down, the opponent is very powerful and hostile. Accomodating: when you are wrong, the issue is more important to the other party, and you want to build good will.
