COMMERCE 1BA3 Lecture Notes - Lecture 1: Elton Mayo, Total Quality Management, Sinate

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: Teal Mc Ateer

Document Summary

S+t=r situation+thinking=response: attempt to1understand, 2predict, 3explain and 4manage how people behave at work (cid:1005). U(cid:374)dersta(cid:374)d the (cid:272)urre(cid:374)t state. (cid:862)would (cid:455)ou please slo(cid:449) do(cid:449)(cid:374) to speed up(cid:863: predict: will this candidate be a good match, explain: diagnosis, manage: action, recommendations. Management the art of getting things accomplished in organizations. Gap analysis (measure the gap, plan the actions and manage the transitions) close the gap 4. measure the change and start again. Travelling through time at how management perspectives changed. Traditional/classical human relations beyond human relations system contingency (non-humanistic) (human resources perspective) (situational sensor) Max: ma(cid:454) (cid:271)elie(cid:448)es it"s highl(cid:455) effi(cid:272)ie(cid:374)t. a(cid:448)oid (cid:373)istakes (cid:271)(cid:455) (cid:374)ot per(cid:373)itti(cid:374)g hu(cid:373)a(cid:374)s to thi(cid:374)k o(cid:374) their own. Fred: 1. wants to find a way to improve worker behaviour (produce more amounts, quantity not quality: work is determined through controlled conditions (piece rate pay) Does not take into account how people felt about work arrangement **extrinsic. Mindset: average worker is stupid, thus must control situations.