COMMERCE 1B03 Lecture Notes - Lecture 5: Customer Service, Whistleblower, Role Conflict
19 May 2016
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Document Summary
Group: two or more people interacting interdependently to achieve a goal. Formal work groups: groups that are established to facilitate the achievement of organizational goals. Informal groups: groups that emerge naturally in response to the common interests of organizational members. Problems are more likely to happen earlier, rather than later, in group development (storming stage) Punctuated equilibrium model: a model of group development that describes how groups with deadlines are affected by their first meeting and crucial midpoint transitions. Phase 1- begins with first meeting and continues until the midpoint in the groups existence. Midpoint transitions-marks a change in the groups approach and how the group manages the change is critical for the group to show progress. Phase 2-decisions and approaches adopted at the midpoint get played out in phase2. Size and satisfaction in group structures: larger groups rather consistently report less satisfaction with group members.
