MGCR 472 Lecture 4: MGCR472, lecture 4 note
Document Summary
Business people: frequent flyers, need flights to be on time. Single type of air craft: low training cost, low inventory, high expertise, allows for low travel costs. Simple cost structure: equality since there are no preassigned seats. Frequent flights: high turnover, customer relationships between frequent flyers and staff. Serves to the needs of customers in small cities: rapid and on time delivery, direct flights. Meals: cut meals to cut costs. No baggage transfer: cuts costs & reduces delays incurred by baggage transfers. Head quarters are located in a small city. Emphasize its value proposition to customers expectations: high brand loyalty. Labour utilization: high utilization in point to point creates efficiency, lean system reduces a lot of unnecessary waste. Jointly managed by the chwo and the division of surgery, both apart of lhc. Operated from 8:30am to 1:00pm and accepted only patients with appointments. On a typical day, 80 patients pass through the clinic: 40% are new & 60% are follow-up.
