MGCR 472 Lecture Notes - Lecture 2: Blood Donation, Call Centre, Finished Good

• School: McGill University
• Department: Management Core
• Course: MGCR 472
• Professor: Shanling Li

Document Summary

Lecture 2 process view of the organization. Demand > supply losing money, holding too much inventory. Supply < demand losing money, loss of opportunity. Those that perform best are on frontier. Once on frontier, still want to push frontier by making investments in new techs. = series of independent tasks that transform an input into output material of higher value for the organization. Buffer, inventory, wip = triangle: means no activity is conducted. Inputs = flows: when demand relatively stable inflows = outflows. So manager collect info on inputs and outputs. To conduct activities need labor and capital resources. Process is a set of activities that accepts inputs and produces outputs. A process can be defined at an aggregate level . A process can be defined at a micro level, with multiple sub-processes: example process has 4 activities that have a sequence.