MGCR 222 Lecture Notes - Lecture 12: Escalation Of Commitment, Abilene Paradox, Dcf Interframe Space
5 Nov 2015
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Lecture 12 - conflict: underlying sources of conflict. Real or perceived difs in needs and priorities (deep) Real or perceived difs in values, perceptions, beliefs, attitudes and culture (deeper, rarely verbalized) Constantly criticizing/judging others, finger pointing, insults, defensiveness. "my way or the highway", imposing the will of one group member on others, threats and ultimatums. Being rigid in one"s unwillingness to compromise, listen to others. Beating around the bush/demonstrating indifference, lack of commitment. Running away from the problem, hoping it goes away when others feel it must be dealt with. Rated as one of the most destructive behaviours. Disagreements based on personal/social issues unrelated to work. How much relationship tension is there in your team? b. How much conflict is there about the work you do in your team? c. process. Centers on task strategy and delegation of duties and resources. Data showing that relationship conflict hinders team productivity.
