MGCR 222 Lecture Notes - Lecture 15: Best Alternative To A Negotiated Agreement, Assertiveness, Cooperativeness
Document Summary
Conflict is a process that begins when one party perceives that another party has negatively, or is about to negatively affect something that the first party cares about. Functional conflict is a constructive form of conflict that supports the goals of the group and aims to improve its performance. Task conflict relates to conflict over content and goals of the work. Process conflict relates to conflict over how the work gets done. Dysfunctional conflict is a destructive form of conflict that hinders group performance. Relationship conflict focuses on conflict based on interpersonal relationships. It was originally thought that task conflict within a group was related to group performance, but now it is believed otherwise. If task conflict is too high, it will result in personality conflict: personalities of team members matter. Where and why do conflict occur? (loci of conflict) Can be the consequence of the requirement of the job. A lot of ambiguity lack of precise definition of responsibility.
