HESA 5330 Lecture Notes - Lecture 3: Henri Fayol, Linguistics, Learning Organization
20 Nov 2017
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Document Summary
Conceptual - think strategically, ability to see the whole organization and its relation to environment. Human - ability to work effectively with people, concern for people, communicate effectively. Technical - mastery of speci?ic skills in area of specialization. Environment imperatives - new roles for managers: Need to focus on effectiveness and ef?iciency, and system thinking. Most frequently cited skills of effective managers: Failed to display conceptual skills and think strategically. One tended to analyze problems to death and got bogged down in details. The ability to deal with others was the most striking difference between the two groups. Successful managers were superb negotiators, could confront people and problems without offending them. They did not blame things on others. Because they took responsibility for their mistakes, their errors were never fatal.
