MANA 444 Lecture Notes - Lecture 13: Workplace Hazardous Materials Information System, Customer Service Training, Software

• School: Concordia University
• Department: Management
• Course: MANA 444
• Professor: Marina Padamadan

Document Summary

This chapter describes the major types of programs designed and delivered by organizations today. Programs that introduce new employees to their job, the people they will be working with, and the organization. Essential skills training programs provide employees with the skills required to perform their job and adapt to workplace change (for work, learning & life) Literacy is the ability to understand and use printed information in daily activities to achieve one"s goals and develop knowledge and potential. Decrease in absenteeism and workers" compensation claims. Improves skills, self-esteem, confidence, and chances of remaining employed. Training in specific job-related skills all employees need to perform their job. For example, a production worker learning how to operate a new piece of production equipment operated by computer technology. Training programs that focus on the use of computers and computer systems. Computer software training focuses on how to use a specific computer software application.