ENGR 201 Lecture Notes - Lecture 5: Quality Control, Problem Solving
17 Jan 2018
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Document Summary
Interpersonal: engineer in public service who manages individual citizen"s cases. Technical: problem solving concerning actual design, and production processes. It is a direct relationship where the client meets face to face with the professional: quality control is governed only by the professional associations, the professional is highly autonomous. Invisible client model: professionals are employed by a group or company (organizational setting, professional does not get to see the client face to face. The study of how people think, feel and do in and around organizations. acronym mars. Motivation: motivation is the force within a person that drives behavior. It is recognized as the natural aptitude and learned capabilities that individuals have. Role perception: defined as the position in which people occupy. Internal: time, budget, work facilities: external: economic situation and/or consumer preferences. Competencies: skills, knowledge, aptitudes and other personal characteristics that lead to superior performance.
