COMM 226 Lecture Notes - Lecture 1: 18 Months, Customer Service, Value Chain

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Abstract reasoning: the ability to make and manipulate models. How can intro to mis help you learn nonroutine skills? model or concept that can then be manipulated with a logical or reasonable thought process. Systems thinking: the ability to model the components of the systems and to. Stands for management information systems: defined as the management and use of information systems, and information to help organizations achieve their strategies: 3 elements: Processes, information systems and information: business process: a way of doing something, information system: collection of components, information: meaningful insight that helps employees do their job. Management and use: creation, monitoring and adapting of processes, information and information systems. Achieve strategies: poses the question: (cid:498)what strategic goal or objective will be served by the investment in the gizmo? (cid:499) Mis exists to help organizations achieve their strategies. An organizations goals and objectives are determined by its competitive strategy: determines structure, features and functions of every information system.

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