COMM 212 Lecture Notes - Lecture 9: Quality Assurance, Quality Management System, Quality Management
2 Feb 2017
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Document Summary
Modes of transportation the equipment used for delivery, including pipelines, ships, trains, trucks, and airplanes. Reverse logistics backward flow of goods returned by consumers or retailers. Gate keeping screening returned goods at the point of entry into the system to prevent inappropriate acceptance of goods. Avoidance preventing returns by dealing with their causes. Quality the ability of a good or service to consistently meet or exceed customer expectations. Quality control monitoring, testing, and correcting quality problems after they occur. Quality assurance providing confidence that a product"s quality will be good by preventing defects before they occur. Continuous improvement never-ending improvements to key processes as part of total quality management. Dimensions of quality of goods performance, aesthetics, special features, conformance, reliability, durability, perceived quality and serviceability. How well a product corresponds to design specifications. Consistency of performance over time (not failing for a certain length of time)
