COMM 205 Lecture Notes - Lecture 2: Soft Skills, Active Listening, Videotelephony
7 Dec 2018
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Document Summary
Ch. 2: professionalism: team, meeting, listening, nonverbal, and etiquette skills. They are typically interested in 4 key areas: education, experience, hard skills and soft skills. Soft skills: oral and written communication skills but also active listening skills, appropriate nonverbal behaviour and proper business etiquette. Better decisions: different perspectives, decisions are accurate and effective. Faster response: acting fast to solve a problem. Collaborating in virtual teams: to collaborate with fellow workers in other cities and even other countries and this is referred to as virtual teams. The 4 phases of team development in decision making (fsnp) Forming: select members, become acquainted, build trust, form collaborative culture. Storming: identify problems, collect and share information, establish decision criteria, prioritize goals. Norming: discuss alternatives, evaluate outcomes, apply criteria, prioritize alternatives. Performing: select alternatives, analyze effects, implement plan, manage project. Positive: setting rules and abiding by them, analyzing tasks and de ning problems, contributing information and ideas, showing interest by listening actively, encouraging members to participate.
